Product Photography Questions
Where are you located?
How do I get my products to you?
Do I get my items back?
How can I use the images?
What if I want more than a white background?
What is your turnaround time?
What are my format choices?
Generally we deliver .jpg files however, we can deliver in almost any format available. It is best if you know what format(s) you are going to need before shooting, but we always shoot in very hi res, for use in magazines etc. then downsize as needed for web applications.
When and How do I get my photos?
When your job is completed, we will provide instructions and a link to preview your images on our secure web gallery. They are uploaded to our server for your approval only. When final payment is made, we will upload the photos to Dropbox for you to download at your convenience, this will be done within the same day or next morning if at end of the day. The photos stay on Dropbox for 30 days. After that you will need to call us so that we can re send them to you. They will be available in our database for 1 year after that the product will have to be reshot.
Our Promise to you
We work very closely with our clients so that we can best determine any problems or special needs prior to shooting. We have had very few reshoots but If we have made a mistake, or your not happy with the shot, we will gladly reshoot your item at no charge. We pride ourselves on customer satisfaction and we work very hard to keep you happy.
Got more questions?
If you have any product photography questions at all please feel free to contact us. We will be very happy to work with you.