Product Photography Questions Frequently Asked
Where are you located?
How do I get my products to you?
If you are in the Cumming area you can drop them off to us. If you are further away you can ship your items to us. Please be sure to pack all items securely. If you want your items sent back to you please be sure to include a return shipping label. Once the project is complete we will ship your items back to you.
Do I get my items back?
If you want your items sent back to you please be sure to include a return shipping label. Once the project is complete we will ship your items back to you. If no shipping label is sent, return shipping will be billed to your credit card with final payment. We try to reuse your packing materials and original container, but sometimes we need to have items repacked. Also, there might be additional charges for handling large, heavy, or irregular packages.
How can I use the images?
What if I want more than a white background?
What is your turnaround time?
What are my format choices?
When and How do I get my photos?
When your job is completed, we will provide instructions and a link to preview your images on our secure web gallery. They are uploaded to our server for your approval only. When final payment is made, we will upload the photos to Dropbox for you to download at your convenience, this will be done within the same day or next morning if at end of the day. The photos stay on Dropbox for 30 days. After that you will need to call us so that we can send them to you.
Our Promise to you
Got more questions?
If you have any product photography questions at all please feel free to contact us. We will be very happy to work with you.